Customers
Customer Pulse
See where customers are unhappy, and exactly why.
$20.00 per 1,000 feedback items analysed. One-time setup $7,080, 25% off with another product
What it does
Unified metric dashboard
NPS, CSAT, CES and chat ratings unified across surveys, reviews, chats and support calls, with customer effort broken down by journey step.
Automated anomaly and drop alerts
Real-time alerts triggered the moment satisfaction scores drop outside baseline thresholds, pinpointing emerging operational defects.
Root cause extraction
Aggregates open-text feedback into ranked operational causes (such as slow refunds 41%, missed callbacks 27%, confusing labels 18%).
Revenue at risk
Weights at-risk and dissatisfied accounts by actual annual revenue so executive leadership sees financial exposure rather than abstract scores.
Predicted scores for silent customers
Estimates sentiment and retention risk for the 90%+ of customers who never complete surveys by analyzing conversation signals and ticket frequency.
100% conversation quality review
Reviews and scores every support conversation for empathy, resolution and compliance, rather than relying on a tiny 2% sample.
Where it runs
Your servers
Runs directly on hardware in your datacenter. Operates offline.
Your private cloud
Deployed inside your cloud VPC under your direct administration.
Dedicated private hosting
Single-tenant dedicated instance operated solely for your firm.